Refund Policy

We have a 7 days return policy, which means you have 7 days after receiving your item to request a return/exchange or order-related queries.

 

Under what conditions can I return/ replace my product?

 

  1. Wrong product delivered

  2. Expired product delivered

  3. Damaged product delivered – Physical damage/ tampered product or packaging

  4. Incomplete order – missing products

 

Wrong Item Delivered

 In case a wrong product has been delivered or the product is missing from the package, raise a replacement request within 7 days from the date of delivery at Email - at cs@bluenectar.co.in or on Whatsapp/Calls at 9999519750 with the following details. 

 

Order ID

Invoice

Images or videos to support the complaint raised

Once we receive all these details, our customer delight team will address your query within 24 - 48 hours.

Damaged Item 

In case of a leaked or damaged product delivered, raise a return/ replacement request on cs@bluenectar.co.in or call / WhatsApp on 9999519750 within 7 days of the delivery date with the following details.

Order ID

Invoice

Images or videos to support the complaint raised

Once we receive all these details, our customer delight team will address your query within 24 - 48 hours.

  

Concerns related to the product.

If you have a complaint regarding product quality, please write an email to cs@bluenectar.co.in or call / WhatsApp 9999519750 within 7 days of the delivery date with the following details We'll review the email and respond within 24 to 48 hours. 

 

Order ID

Invoice

Images or videos to support the complaint raised

Once we receive all these details, our customer delight team would like to address your issue over a call and resolve the query within 24 hours.


Order Cancellation

You can cancel an order at cs@bluenectar.co.in or call / WhatsApp at 9999519750 (10:00 AM to 6:00 PM) within 5 hours of placing your order. Please mention the reason for the cancellation

An order cannot be canceled once dispatched.

You can simply refuse to accept the parcel at the time of delivery as the order will not be returned once delivered.

Once you raise a request to return a product, Please allow us time 24- 48 hours to review the request. We will notify you once we’ve inspected your return, and let you know if the refund was approved or not. The product will be brought back to our warehouse and quality checked by the quality control team. After this process, We’ll initiate a refund and You‘ll receive a refund within 5-7 Business days.